Shaping the Future of Business, Together
At OPERIA, we combine vision, innovation, and relentless professionalism to empower companies worldwide. With pride in what we build and passion for what’s ahead, we’re redefining how businesses connect, grow, and succeed.
Sami Abdel Ghani
Founder / CEO & CTO
Mario Plaitano
Revenue Operations Manager
Aristea Tsamadias
Project Manager
Alessandro Portaro
Hiring & Training Lead
As the visionary behind OPERIA, the Founder & CEO is responsible for shaping the company’s mission, long-term goals, and overall direction.
Beyond setting strategy, the role ensures that every division works cohesively toward a shared purpose: delivering innovative, AI-powered business solutions that redefine efficiency and growth for companies worldwide.
He oversees research and development, ensuring platform remains at the forefront of innovation and capable of handling large-scale enterprise demands, overseeing research and development. Building systems that scale beyond individual effort.
Responsible for building and scaling OPERIA’s sales force, the Hiring & Training Lead identifies, selects, and develops high performing sales talent aligned with the company’s standards and growth objectives.
He ensures every agent is properly well trained, evaluated, and equipped with the right methodologies, Operia Standard Operations Procedures, balancing onboarding with continuous performance improvement.
By refining hiring processes, delivering training programs, and collaborating with product and sales teams, the He guarantees OPERIA’s sales network remains effective, consistent & scalable.
Responsible for optimizing OPERIA’s revenue performance, this role focuses on monitoring key metrics across sales, onboarding, and client retention on a daily basis.
By identifying bottlenecks, improving processes, and aligning workflows between sales, POA, support, and technical teams, the Revenue Operations Manager ensures operational efficiency and scalable growth.
Additionally, the role analyzes performance data to uncover gaps, implements structured systems to streamline execution, and maintains a consistent flow across all revenue-generating functions.
She coordinates OPERIA’s projects from planning to execution, this role focuses on managing priorities, timelines, and cross-functional collaboration on a daily basis.
By aligning workflows between sales, onboarding, support, development, and leadership teams, she/he ensures projects are delivered efficiently, on schedule, and according to business objectives.
Additionally, the role monitors progress across initiatives, removes operational roadblocks, improves execution processes, and maintains clear communication to keep all teams moving toward successful outcomes.
Anxhela Gega
Hiring & Training Lead
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Hiring & Training Lead
Valeria Andreeva
Customer Success Manager
Maria Chatziplaki
Head of Infrastructure & IT
Reliable and trusted, the Head of Infrastructure & Security keeps OPERIA running smoothly and safely at scale. He oversees platform uptime, data protection, and compliance, ensuring secure and stable operations company-wide.
Monitoring system health, and proactively & addressing vulnerabilities, the Head of Infrastructure & Security gives clients the confidence to build their operations on OPERIA.
He ensures that performance, privacy, and protection are never compromised, while safeguarding system reliability, security, scalability, and long-term operational efficiency.
Dedicated to ensuring that every customer achieves measurable success with OPERIA, the CSM oversees Specialized Customer Support Agents onboarding, training, and ongoing support.
This role works closely with clients to understand their objectives, anticipate challenges, and proactively recommend solutions that maximize the value of the platform.
By monitoring adoption rates, analyzing client feedback, and coordinating with product teams, the CSM builds trust and long-term relationships, ensuring OPERIA remains a critical partner in their business growth, day by day, revenue by revenue.
Responsible for building and scaling OPERIA’s sales force, the Hiring & Training Lead identifies, selects, and develops high performing sales talent aligned with the company’s standards and growth objectives.
He ensures every agent is properly well trained, evaluated, and equipped with the right methodologies, Operia Standard Operations Procedures, balancing onboarding with continuous performance improvement.
By refining hiring processes, delivering training programs, and collaborating with product and sales teams, the He guarantees OPERIA’s sales network remains effective, consistent & scalable.
Responsible for building and scaling OPERIA’s sales force, the Hiring & Training Lead identifies, selects, and develops high performing sales talent aligned with the company’s standards and growth objectives.
He ensures every agent is properly well trained, evaluated, and equipped with the right methodologies, Operia Standard Operations Procedures, balancing onboarding with continuous performance improvement.
By refining hiring processes, delivering training programs, and collaborating with product and sales teams, the He guarantees OPERIA’s sales network remains effective, consistent & scalable.
Mohamed El Zayani
Head of Sales
Maria Gavridi
Head of Sales
Damiano Vacca
Head of Sales
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Head of Sales
Responsible for spearheading OPERIA’s commercial growth in Fort Lauderdale, this role focuses on building lasting relationships with clients, partners, and industry leaders.
By leading international sales strategies, identifying new market opportunities, and negotiating high-value agreements, the Head of Sales ensures OPERIA’s expansion across multiple regions.
Additionally, the role manages strategic partnerships that drive mutual growth and develops tailored proposals to meet the evolving needs of clients in competitive markets.
Responsible for spearheading OPERIA’s commercial growth in Tampa & Jacksonville, this role focuses on building lasting relationships with clients, partners, and industry leaders.
By leading international sales strategies, identifying new market opportunities, and negotiating high-value agreements, the Head of Sales ensures OPERIA’s expansion across multiple regions.
Additionally, the role manages strategic partnerships that drive mutual growth and develops tailored proposals to meet the evolving needs of clients in competitive markets.
Responsible for leading OPERIA’s commercial growth in Miami, this role focuses on building lasting relationships with clients, partners, and industry leaders.
By leading international sales strategies, identifying new market opportunities, and negotiating high-value agreements, the Head of Sales ensures OPERIA’s expansion across multiple regions.
Additionally, the role manages strategic partnerships that drive mutual growth and develops tailored proposals to meet the evolving needs of clients in competitive markets.
Responsible for leading OPERIA’s commercial growth in Orlando, this role focuses on building lasting relationships with clients, partners, and industry leaders.
By leading international sales strategies, identifying new market opportunities, and negotiating high-value agreements, the Head of Sales ensures OPERIA’s expansion across multiple regions.
Additionally, the role manages strategic partnerships that drive mutual growth and develops tailored proposals to meet the evolving needs of clients in competitive markets.
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